United Kingdom: Our policy lasts 28 days. If 28 days have gone by since you received your goods, then unfortunately we can’t offer you a refund or exchange.
We want to ensure you are always happy when shopping with us. You have 14 days from the goods received date to contact us if you wish to return an item(s) for an exchange or refund and then a further 14 days to return the goods back to us.
Please ensure all goods returned are in their original packaging, unworn and with any original tags attached. If goods are found to be damaged or worn this will result in them being refused and returned back to you.
If you are returning an item(s) back for an exchange, your item(s) will be checked by our returns team and then we will dispatch your new item(s) usually on the same day (all returns are usually checked within 3-5 working days of them arriving back).
If you are returning an item(s) back for a refund you will receive a full refund for the product(s) you have returned.
Customers are responsible for paying to return any goods.
International customers: We can only accept your order back for a refund, if you wish to receive an exchange then please return the item(s) back to us for a refund and re-order the new item(s) you need.
To return an item(s) please e-mail firstname.lastname@example.org with your ORDER NUMBER (Starting with #HJS) for return authorisation.
If you place an order and then wish to cancel it, you must contact us by email at email@example.com or by phone on 01274 809574 before your order has been dispatched.